September 28, 2016
HMSHost Enhances Traveler Dining Experience at Airports with Kallpod
Kallpod partnership connects guests with restaurant servers, delivering faster speed of service
BETHESDA, MD — Global restaurateur HMSHost and Kallpod have entered into an exclusive agreement going forward to bring a new level of interactive service to travelers dining in HMSHost restaurants at airports across North America. Kallpod is a service industry communication tool that improves the speed and efficiency of restaurant crews by connecting guests directly to their server as well as internal service teams to each other. HMSHost and Kallpod plan to implement the tool in many of the 80 airports across the continent where HMSHost operates.
“The airport environment is driven largely by time, and fast, accurate service is important to travelers visiting an airport restaurant. By forming this partnership with Kallpod, travelers dining at HMSHost restaurants will have more control over their time and will leave having had a better overall experience,” said HMSHost Vice President of Innovation Jim Schmitz.
The system works by placing “Kallpods”, small circular pods with three simple buttons, on dining tables so guests can request service at the press of a button at key touchpoints during their visit, such as when ready to order, for a drink refill, ordering more food, or requesting the check. A wireless communications system then provides specific, immediate alerts to service providers wearing “Kallwatches”, digital wristwatches that display service needs of guests and updates from hosts and kitchen. The Kallpod system facilitates better service by equipping servers with real-time knowledge about what each guest requires at the moment. Communications between guest, hosts, servers, and the kitchen staff are all enhanced through the Kallpod system, creating a well-informed, high performing front-of-house and back-of-house restaurant.
“We are thrilled to partner with HMSHost, one of the largest global restaurant operators and a recognized leader in innovation. The world is constantly evolving and driven by tech innovation which has dramatically changed the way in which we communicate and interact with others,” said Kallpod CEO Gabriel Weisz. “With Kallpod, guests are not only served faster and more efficiently but the experience is significantly elevated by ensuring every guest touch point is of value. Our partnership with HMSHost provides an important step forward for our platform and the industry as a whole.”
HMSHost has initially rolled out Kallpod in select restaurants at airports including Dallas Fort Worth International Airport, Miami International Airport, and Minneapolis-St. Paul International Airport.
Schmitz added, “At HMSHost we are always working on ways to enhance guest service in our restaurants, which is why we are so excited to roll out Kallpod for travelers.”
Featuring Kallpod in HMSHost restaurants is the next phase of the company’s broader innovation strategy that continues to deliver heightened service levels with innovation and technology-based tools that complement traditional guest service. HMSHost also recently announced a North American partnership with Grab to expand the app’s mobile food and beverage ordering platform to HMSHost restaurants.
HMSHost is dedicated to improving the traveler experience with innovative ideas, not only through technology, but also through high quality hospitality, exceptional guest service, access to leading dining options, and unique traveler experiences and culinary events such as the first-of-its-kind Airport Restaurant Month and the Channel Your Inner Chef cooking competition. To learn more about HMSHost’s vision for the industry, visit the company’s innovation webpage and watch Innovation in Action.
Pictured: Kallpod in HMSHost’s Dallas Cowboys Club in Dallas Fort Worth International Airport
Global restaurateur HMSHost is a world leader in creating dining for travel venues. HMSHost operates in more than 120 airports around the globe, including 44 of the 50 busiest airports in North America. The Company has annual sales in excess of $2.8 billion and employs more than 37,000 sales associates worldwide. HMSHost is a part of Autogrill Group, the world’s leading provider of food & beverage services for people on the move. With sales of around €4.3 billion in 2015, the Group operates in 31 countries and employs over 57,000 people. It manages approximately 4,200 stores in over 1,000 locations worldwide. Visit www.HMSHost.com for more information. We can also be found on Facebook at fb.com/HMSHost and on Twitter at @HMSHost.
Kallpod is a California-based technology company that provides innovative communication solutions for the hospitality industry. By facilitating real-time engagement between guests, service staff and internal teams through its proprietary and customizable platform, Kallpod is enhancing the way businesses operate by elevating the service experience and improving teamwork. Since launch, Kallpod has partnered with many of the industry's leading hotel, resort, and restaurant operators.