Press Releases

Feb 25, 2019

HMSHost and Airport Sherpa Mobile App to Expand Food Delivery in Airports

Significant upgrade to airport dining convenience for travelers

WASHINGTON D.C. (February 25, 2019) – The in-airport dining experience is getting a major technology lift, in sync with how today’s travelers count on mobile devices to organize nearly every component of their journey. Global restaurateur HMSHost, in a new partnership with Airport Sherpa will provide app-based, on-demand mobile ordering and food delivery to travelers in North American airports where HMSHost restaurants can be found. The Airport Sherpa app allows travelers to order food of all types from anywhere inside the airport, even across terminals, and have it delivered right to their gate or lounge.

“Airport Sherpa is a powerful technology and service solution that brings great convenience to the traveler journey by showing dining info and options in the palm of their hand, followed by delivery to their exact location,” said HMSHost Vice President of Innovation Jim Schmitz. “We are excited to implement Airport Sherpa as we are constantly looking for ways to enhance the dining experience for our busy, tech-savvy guests. Partnering with Airport Sherpa is a great way to elevate the guest experience for travelers choosing HMSHost.”

Airport Sherpa was the first in-airport delivery mobile application, and since launching at Baltimore/Washington International Thurgood Marshall Airport, it has delivered thousands of orders to passengers and airport employees. Airport Sherpa offers a unique experience that enables travelers to discover airport dining and retail locations that meet their tastes and desires. With seamless ordering and on-demand delivery services, Airport Sherpa brings everything the airport has to offer directly to the user. Best of all, the entire experience is personalized and based on each traveler’s itinerary, including flight time, gate location and flight connections. The app even adjusts automatically when a user’s flight is delayed or a gate change occurs. Travelers simply click to find and purchase items for delivery to their gate. It’s a frictionless experience that users now expect.

“We live by the mantra that the traveler experience is paramount, so we built this technology to revolve around the needs of our users. For example, if a traveler is looking for foods to suit a specific diet, great local cuisine or a gift for someone special, and there is nothing appealing within the vicinity of the gate, Airport Sherpa is their guide to the airports' hidden treasures,” said Patrick DellaValle, Co-Founder, Airport Sherpa. “We are extremely excited to bring this technology to HMSHost customers. Integrating HMSHost restaurants with the Airport Sherpa app is a great way to bring the personalized ordering and delivery service to a broad segment of travelers.”

Integration with HMSHost operations will initially expand the Airport Sherpa service within BWI Marshall where Airport Sherpa is already available and will quickly introduce the technology with strategic airport partners throughout the United States. Apple and Android users can download Airport Sherpa for free in the Apple App Store and Google Play. For more information, visit www.airportsherpa.io.

About HMSHost
Global restaurateur HMSHost is a world leader in creating dining for travel venues. HMSHost operates in more than 120 airports around the globe and at more than 80 travel plazas in North America. HMSHost is a part of Autogrill Group, the world's leading provider of food & beverage services for people on the move.