Dec 14, 2021
HMSHost Speeds Up Service Across 8 Airports with Mashgin’s Computer Vision Self-Checkout
The AI-powered scan-and-go systems instantly ring up food and beverage items, offering travelers an expedited checkout process in as little as 10 seconds
BETHESDA, Md. (December 14, 2021) – Time is a limited resource at the airport, and the length of a line can be the difference between a good meal or a missed flight. Global restaurateur HMSHost has partnered with eight high-traffic international airports to help eliminate these food and beverage lines at the airport with the installation of 60 Mashgin Touchless Self-Checkout Systems.
Mashgin’s scan-and-go systems slash wait times at checkout and service counters and are 100% touchless. Using computer vision, the systems instantly identify and ring up multiple items so passengers can scan, pay, and hustle to catch a flight in as little as 10 seconds.
The self-checkout systems are being installed at food and beverage locations in Charlotte Douglas International Airport, Dallas/Fort Worth International Airport, O’Hare International Airport, Kansas City International Airport, McCarran International Airport, Lihue Airport, Los Angeles International Airport, and Sky Harbor International Airport. In total, 28 Mashgin Touchless Self-Checkout Systems are currently in-market for passenger use, with an additional 32 installations slated for 2022.
“Innovation is continuous at HMSHost in our effort to deliver the most efficient and enjoyable guest experience,” said HMSHost Vice President of Digital Neil Thompson. “The Mashgin Touchless Checkout System is all about speed. We know customers want to get in and out. It removes the need to scan bar codes and is 400% faster than traditional point-of-sale systems.”
Guests can now shop and purchase fresh food, tasty snacks, and cold beverages with the convenience of speedy self-checkout. A combination of cameras and artificial intelligence allows passengers to place food and beverage items for purchase on the Mashgin kiosk tray where they are instantly recognized and rung up in a single transaction. The final step is to use mobile pay, credit or debit card to complete the transaction.
“Deploying touchless self-checkout does more than just eliminate lines or save time,” says Jack Hogan, Vice President of Strategic Partnerships at Mashgin. “It lets every customer choose what they’re most comfortable with when it comes to checkout. HMSHost is one of our earliest retail partners and has been a visionary in offering innovative customer choices.”
The pandemic has ushered in emerging self-service and touchless technology and HMSHost has been at the forefront of deploying these convenience solutions in airports. HMSHost offers options that range from hands-on service to hands-off purchasing to allow travelers to make their own choices and control their dining experience.
HMSHost Leading the Industry
HMSHost is recognized by the industry as the leader in travel dining with awards such as Restaurateur with the Highest Regard for Customer Service and Best Brand Restaurateur for Shake Shack by Airport Experience News. USA Today 10Best Readers’ Choice Travel Awards gave first place honors to both of HMSHost’s Whisky River locations at Charlotte Douglas International Airport and Raleigh-Durham International Airport. ACI-NA, the trade association representing commercial service airports in the United States and Canada, recognized HMSHost with the 2020 Associate Inclusion Champion Award, for leadership and achievement in the ongoing inclusion of business and workforce diversity, outreach, and advocacy. The company also creates original award-winning events and campaigns including Airport Restaurant Month, Channel Your Inner Chef live culinary contest, 1,000 Acts of Kindness, and Eat Well. Travel Further.
Global restaurateur HMSHost is a world leader in creating dining for travel venues. HMSHost operates locations all over North America, and is part of Autogrill Group, the world’s leading provider of food & beverage services for people on the move. Visit HMSHost.com for more information.
Mashgin makes everyday life easier through artificial intelligence. Their Touchless Checkout System is the world's fastest self-checkout powered by AI and computer vision. Consumers demand instant gratification. Mashgin’s Touchless Checkout System eliminates consumer frustration while increasing revenue for retailers with checkout that is four times faster than cashiers and traditional points-of-sale. There’s no need to look for and scan bar codes: customers simply place their items on Mashgin’s tray, pay electronically, and can be on their way in as little as 10 seconds.
View video demo here.
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Global restaurateur HMSHost is a world leader in creating dining for travel venues. HMSHost operates in more than 120 airports around the globe and at more than 80 travel plazas in North America. HMSHost is a part of Autogrill Group, the world's leading provider of food & beverage services for people on the move.